Our Return and Refund Policy
Return Policy:
- We accept returns on items within 30 days of purchase. Items must be in their original condition and packaging.
- To initiate a return, please email us at [arolekrepresentatives@gmail.com.com] with your order number and reason for return.
Refund Policy:
- Refunds are processed within 14 days of receiving the returned item.
- Shipping costs are non-refundable, and you are responsible for returning shipping fees unless the item is defective or incorrect.
- If you receive a damaged or incorrect item, please contact us within 24 hours of receipt.
Our Exchange Policy
Exchange Policy:
- Products can be exchanged within 14 days of purchase.
- All original packaging and accessories must be included.
- A receipt or proof of purchase is necessary.
- Exchanges for defective items will be processed at the store location with no shipping fees.
- Certain items, such as electronics after use, may not be eligible for exchange.
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at arolekrepresentatives@gmail.com and send your item to ‘Complex 2, Olatunji Street, Agodo, Cele Egbe Bus Stop, Egbe Road, Lagos State’.
Shipping and Receiving returns
- To return your product, you should send your product to: ‘Complex 2, Olatunji Street, Agodo, Cele Egbe Bus Stop, Egbe Road, Lagos State’.
- Note that you will be responsible for the shipment for returning your item. Shipping costs are non-refundable.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
- If you are returning more expensive items, you may consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.
Need help?
Contact our Logistics team via Email: [arolekrepresentatives@gmail.com.com] or call 0707 024 3483 for questions related to shipment, refunds, and returns. Thanks